150 words
- Which of the seven Baldrige Award criteria is the most important? Why?
- Study the questions asked in the Baldrige Criteria. Select what you believe are the ‘top 5’ most difficult questions for an organization to answer and justify your reasoning.
- What might be some ‘warning signs’ of a weak quality culture? For example, one might be that senior executives rarely discuss quality. Do not repeat your classmates’ ‘warning signs’.