In one of your information-gathering lunches with Informational Systems staff, you encounter an issue that you have seen while working with other organizations: communication.
One individual complains about the daily mountain of emails she receives, with roughly half having nothing to do with her job. Another employee calls out the new team-sharing platform and the constant barrage of chats flowing in on the company’s team messaging platform. A sales employee likes to text message his teammates to prepare for important customer-facing meetings, but doesn’t like texts from his manager over the weekend. And, an individual from customer service appreciates video conferencing with her team, but doesn’t relish the 9 p.m. meeting times to accommodate employees based internationally.
Your Task-Please be sure to answer all 4 questions for full credit.
Consider the digital communication platforms and tools discussed in this module.
#1 What strategies and tools do you believe are most effective for formal communication between senior management and employees?
#2 Which tools do you believe are best for team interaction?
#3 What strategy would you suggest for communication between departments and across geographical sites?
#4 Please explain your reasoning in terms of communication effectiveness, speed, and employee engagement.