Imagine you are the HR manager of a health care organization with 250 employees. You have been asked, as the HR manager, to determine skills required for the new IT system that will be implemented in the purchasing department. The new system will impact all nonsupervisory employees. Implementation of the new system has an aggressive timeline, and the needs analysis will require effective techniques to uncover skill gaps and provide training as needed.
In addition to the time constraint, there have also been performance issues in the purchasing department related to relationships with pharmaceutical organizations. So organizational leadership would like you to assess whether current employees can be trained to effectively utilize the new IT system and improve external relationships, and whether or not new positions need to be added to support the IT system implementation.